At Yarrawonga Mulwala Golf Club Resort, we value your privacy and are committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Spam Act 2003 (Cth).
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our Club, use our services, make bookings, attend events, stay in our accommodation, visit our cinema, play golf, dine with us, or interact with us online.
What Personal Information Do We Collect?
We may collect personal information such as your full name, address, phone number, email address, date of birth, membership details and membership number, payment and transaction information, booking and reservation details, golf competition and handicap information, accommodation booking details, event and function booking information, loyalty and promotional participation details, CCTV footage while visiting our premises, and website usage information or online enquiry details.
We only collect information that is reasonably necessary for us to provide our services and operate our business.
Why Do We Collect Personal Information?
We collect, use and hold your personal information so we can provide membership services, process bookings for golf, accommodation, cinema, dining and events, manage competitions, tournaments and club activities, communicate with you about your bookings, memberships or enquiries, provide customer support, improve and enhance our services, process payments and refunds, meet legal and regulatory obligations, and provide marketing information, promotions and special offers where permitted.
How Do We Collect Personal Information?
We collect personal information directly from you when you apply for membership, make a booking or reservation, purchase tickets or services, enter competitions or promotions, use our website, contact us by phone, email or in person, subscribe to marketing communications, or attend functions, events or promotions.
We may also collect information electronically through our website, booking systems, online forms, and cookies used to improve your browsing experience.
Who Do We Share Your Information With?
We may disclose your personal information to trusted third parties who help us operate our business, including payment providers, booking and reservation system providers, golf management software providers, accommodation and event booking platforms, marketing and communications providers, IT support providers, professional advisers, insurers, auditors, and government or regulatory bodies where required by law.
We only share information where necessary and take reasonable steps to ensure your information is handled securely.
Overseas Disclosure
Some of our service providers, including cloud storage and software providers, may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
Marketing Communications
We may use your personal information to provide information about promotions, events, special offers and services we believe may be of interest to you.
These communications may be sent via email, SMS, telephone, mail, social media, or targeted advertising.
You can opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us directly.
Website and Cookies
When you visit our website, we may collect technical information such as your IP address, browser type, device information, pages visited, and time spent on our website.
We may use cookies to improve your browsing experience and help us understand how visitors use our website.
You can manage cookie preferences through your browser settings.
How We Store and Protect Your Information
We store personal information securely using a combination of physical, electronic and administrative safeguards.
Information may be stored on secure internal systems, with trusted cloud-based providers, and within secure third-party booking and membership platforms.
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.
Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate or outdated.
To do this, please contact us using the details below. In some cases, a small administrative fee may apply.
We may refuse access where permitted by law.
Data Deletion
If you would like your personal information deleted, please contact us.
Where required, some information may need to be retained for legal, financial or regulatory purposes.
Membership-related information may also require direct contact with the relevant department handling your account.
Changes to This Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Yarrawonga Mulwala Golf Club Resort
Golf Club Road, Mulwala NSW 2647
(03) 5744 1911
yarragolf.com.au
